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Motorcycle Technician in Torrance, CA at NASG, Inc.

Date Posted: 11/1/2018

Job Snapshot

Job Description

 NASG is looking for a Motorcycle Technician for a Motorcycle Techline assignment that I have available with a major automotive manufacture in Torrance. 

Success in this position has the potential to lead to a permanent associate position for the global leader in powersports product.

Provide industry leading technical support to ensure timely repair of customer machines and collect/document accurate market product issue information

Technical Support

•           Provide Dealer with diagnostic information to repair units.

•           Provide Dealer with solutions based on Techline history, database info.

•           Provide technical assistance to Customer Relations and DSM to affect unit repair.

Issue Detection

•           Provide quickest method of issue identification to quality groups.

•           Provide 2 way information flow to/from Customer Relations

Dealer Warranty Support

•           Provide Dealer with guidance and authorization for warranty, HPP, and goodwill decisions.

•           Offer warranty claim help and assistance to Dealer for warranty administration.

Division Support

•           Assist factory with Warehouse projects for “hands on” technical job.

•           Assist DSM in “go to spot” field issues.

•           Provide HNA and PRO with Techline case information from the Techline database.

•           Provide HNA “heads up” info for accident injury cases.

•           Assist QIC with issue investigation, special projects.

Job Requirements

Motorcycle technical knowledge is required
Good typing skills
Great customer service skills